TERMS AND CONDITIONS
We want to give you the best service possible and make sure you feel comfortable with what to expect.
ON DEMAND
The on-demand service provided by DORK.
These Terms and Conditions should be read alongside, and in addition to, our Privacy Policy, which can be found at: dorkand.co/privacy-policy
Please read these Terms and Conditions carefully.
Last updated on the 23rd August 2020.
Please ensure you have read, understood and accepted the Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them, therefore entering into a contract.
HOW TO BOOK
You can only book up to 48hrs in advance.
MAKING A BOOKING:
To make a booking please use the live booking system
powered by Calendly on our website. You can do this HERE.
Once this form is received and processed and you receive a booking email from us, your booking is then classed as a confirmed booking and the terms and conditions below apply. By completing this form you are entering into a contract with us.
Although your booking will be classed as confirmed on receipt of this form, your date(s) you have selected will be provisional until payment has been received.
GENERAL USE
NUMBER OF PARTICIPANTS:
We want to keep the session small and personal. No more than five [5] people should attend from your team.
LANGUAGE:
The primary language for the session will be English. Participants are expected to have intermediate level of English to get the most of the session.
PRE SESSION
SURVEY: After booking confirmation you will be sent a discovery survey to filled out in preparation for your on-demand session. This will cover off key questions to understand your focus and expectations for the session. Any information will be kept in strict confidentially as with our Privacy Policy and withstanding NDA agreement.
DURING SESSION
During the session both parties agree to the ACCEPTABLE USE and confidentially agreememts outlined in these terms.
POST SESSION
EMAIL FOLLOW UP:
After the 1hr video session DORK will curate a summary email and send it to the Client within five [5] working days of session completion
PAYMENT
Payment via payal is taken at time of booking.
Payment of the session fee must be made in advance and should be made at the time of placing a booking via the online checkout and Paypal. The session fee is £350.00 inclusive of VAT, for discovery Q&A survey, 1 hr video call and tailored email summary.
£50.00 of the session fee will be donated to a monthly charity of our choosing. The charity is designated by us and displayed on the on-demand video product page SEE HERE. If you want to donate to a specific charity please inform during checkout and we will be happy to arrange it.
VAT:
All payments quoted are inclusive of UK VAT unless otherwise stated, which is applicable at the current rate.
CANCELLATION
Bookings can only be made 48hrs in advance.
1. 24 HRS TO CANCEL:
If need to cancel your session date you have 24 hours after the booking is confirmed to cancel your session and get a full refund.
2. CANCELLING AFTER 24 HRS:
Cancellations after 24 hours or less of the confirmed booking date will be charged the cost of the £50.00 charity donation all proceeds going to the current cause
3. CANCELLATION ON THE DAY:
No shows on the day without any notice will be classed as cancelling on the day. The charity fee of £50.00 will taken from you payment. The outstanding amount will be repaid back into the orginal transaction account within five [5] to ten [10] working days. To ensure a consistent service is provided to all, this is non-negotiable.
RESCHEDULING
SESSION TRANSFER:
A confirmed booking may be transferred to another of DORK on-demand 1 hr video session date, availability permitting, providing that there is more that 48 hours before the original booking date and the new date takes place within three months of the initial date booking. DORK is not obliged to ensure suitable alternatives are available.
Any such fees due will revert to a cancellation fee in respect of the original booking if the transferred booking is subsequently cancelled.
Requests to transfer should be made in writing by email: studio@dorkand.co
Transfers with more than 48 hours notice will be processed at no charge. Any such fees due will revert to a cancellation fee in respect of the original booking if the transferred booking is subsequently cancelled. A booking can only be transferred on one [1] occasion. Subsequent transfers will be treated as cancellations.
ACCEPTABLE USE
In placing a booking you agree to abide by DORK’s Acceptable Use Policy relating to the participation in DORK’s 1hr on-demand video session. This policy requires the following:
OFFENSIVE OR ILLEGAL MATERIALS:
None of DORK’s 1hr on-demand video sessions may be used to locate, display or transmit any material which is illegal or offensive. Dork is not liable for, responsible, or at fault in anyway if such material was atempted, displayed or transmitted by the client. Dork will terminate the session immediately and report any acts to the appropriate authorities.
COPYRIGHT & LICENSING:
DORK is not responsible for, or liable for in any way content shared by the client. The client is responsibile and must have all appropriate copyright and licenses necessary to use, display and transmit content
shared with DORK.
EXCLUSION & ETTIQUETTE:
No threatening, bullying, harassing or disruptive behaviour is permitted during the session. If unacceptable behaviour is displayed the client will be informed of breach of conduct and the session will be terminated with no refund. DORK will not be liable for any losses or expense (including session fees and consequential damages) incurred by a client arising from such an exclusion.
Both DORK and client are expected to be dressed appropriately and behave in a professional manner. NO smoking, drinking of alcohol or use of drugs permitted.
CONFIDENTIALITY
We take your privacy seriously. DORK will treat each session as confidential and will not share any information about side of the session with anyone accept the attendees.
NON DISCLOSURE AGREEMENT (NDA):
Dork will send a simple mutual non-disclosure agreement [NDA] as part of the pre-session email of content. The client should sign and reply before session date. Failure to sign NDA will result in a highly restricted session. IF the client has their own standard NDA we are happy to sign this instead. Please send your NDA agreement after booking confirmation to: studio@dorkand.co
DISCOVERY SURVEY:
After booking confirmation you will be sent a discovery survey to filled out in preparation for your on-demand session. This will cover off key questions to understand your focus and expectations for the session. Any information will be kept in strict confidentially as with our Privacy Policy and withstanding NDA agreement.
RECORDING SESSIONS:
The on-demand 1hr video sessions are private. Neither DORK or the Client is allowed to record or screen grab any live sessions as standard. Where recording is needed by the client, the client must write a request via email at least 24hrs before the session. No recording will be allowed if not agreed prior to the session.
EMAIL FOLLOW UP:
After the 1hr video session DORK will curate a summary email and send it to the Client within five [5] working days of session completion.
PROMOTION AND MARKETING:
DORK from time to time will to want communicate and market information about DORK on-demand and client feedback or vice versa . Both parties will need to be notified and agree via email to allow for such marketing communication activitites to be associated with DORK on-demand session.
TECHNICAL REQUIREMENTS
PC, Laptop or Smartphone
Webcam + Microphone
Broadband internet or WiFi
Chrome or Firefox browser
Active ZOOM or Google MEET account
The client will need to have access to a working webcam and microphone as well as a mid powered laptop or PC in good working order. Where smart phones are used please check you quality of connection.
© DORK 2021
